How to Cancel a Hotels.com Reservation and Get a Refund (2025)

Plans change—but what happens when your hotel reservation doesn’t? Whether you booked a flexible rate or accidentally picked a non-refundable room, this guide walks you through exactly how to cancel your Hotels.com booking and whether you’re eligible for a refund in 2025.

🔍 Quick Summary

TL;DR: Log into your account, go to “My Bookings,” find your trip, and click “Cancel Reservation.” Your refund depends on the cancellation policy chosen at booking.

💻 How to Cancel a Hotels.com Reservation Online

  1. Go to hotels.com and log in.
  2. Click your name or profile icon and select My Bookings.
  3. Choose the reservation you want to cancel.
  4. Click Cancel Booking.
  5. Review refund eligibility and confirm the cancellation.

If you booked as a guest (without an account), use the confirmation email to access your booking via the “Find Booking” tool.

🟢 When You Get a Full Refund

  • You booked a fully refundable rate and cancel before the deadline (usually 24–48 hours before check-in).
  • You cancel within 24 hours of booking (for many refundable and even some non-refundable bookings).
  • The hotel is overbooked, closed, or unable to honor your reservation.

🔴 When You Don’t Get a Refund

  • You booked a non-refundable rate and cancel after the deadline.
  • You’re within the hotel’s penalty window (usually within 1–2 days of check-in).
  • You were a no-show or checked out early.

Tip: Some non-refundable reservations still offer a credit or allow date changes. Always check your booking details.

📱 Cancel via the Hotels.com App

  1. Open the Hotels.com app and log in.
  2. Tap Trips.
  3. Select the reservation to cancel.
  4. Tap Cancel and follow the prompts.

📞 Contact Support (For Non-Refundable or Urgent Cancellations)

If your booking isn’t refundable or you’re canceling last-minute:

  • Visit the Hotels.com Help Center.
  • Use the live chat tool or request a callback.
  • Explain your situation—especially if it involves illness, travel restrictions, or other valid reasons.

💳 How Long Do Refunds Take?

  • Hotels.com usually processes refunds within 7–10 business days.
  • Refunds go back to your original payment method.
  • For travel credits or e-vouchers, check your account for status updates.

❓ FAQs

Can I change my dates instead of canceling?

In some cases, yes—especially with flexible or refundable bookings. Check the “Change Booking” option.

What if I booked through a third-party travel agent?

You’ll need to cancel directly through the agency or site where the booking was made.

Does canceling a Hotels.com reservation cost money?

No, unless the hotel’s policy includes a penalty for late cancellation.