How to Cancel HelloFresh (They Make It Hard on Purpose)

HelloFresh might deliver tasty meals, but canceling your subscription? That’s where it gets frustrating. The cancel option is hidden, they push pause instead of cancel, and if you miss the cutoff, you’ll get charged again. This step-by-step guide shows how to cancel HelloFresh the right way in 2025—before your next box ships.

🔍 Quick Summary

💻 How to Cancel HelloFresh on Desktop

1. Visit hellofresh.com and log in.
2. Click your name in the top right > Account Settings.
3. Under Plan Settings, choose the meal plan you'd like to cancel.
4. Scroll to the bottom and click Cancel Plan.
5. Follow all prompts until you see a confirmation message.

Important: HelloFresh will attempt to convince you to pause instead. Continue clicking Cancel Anyway to complete the process.

📱 How to Cancel on the HelloFresh App

1. Open the HelloFresh app and log in.
2. Tap Account (bottom menu) > Plan Settings.
3. Select your plan and tap Cancel Plan.
4. Scroll through the prompts and tap Cancel Anyway until finished.

You will receive a confirmation email once the cancellation is complete.

⏱ HelloFresh Cancellation Deadline

• You must cancel by 11:59 PM PST at least five days before your next scheduled delivery.
• Canceling after the cutoff means you'll still receive (and be billed for) the next box.
• You can always skip a week instead—just be sure to do it before the cutoff time.

💳 HelloFresh Refund Policy

• Once an order is processed, it cannot be refunded.
• If there’s an issue with your box (missing items, damaged goods), contact HelloFresh Customer Care for possible credit or resolution.

❓ FAQs

No. Skipping only pauses delivery for a week—you’ll still be subscribed.

Yes—but do it before the first box processes or you’ll be charged.

Yes. You can log back in and reactivate your plan anytime.