How to Cancel Norton Antivirus (Stop Auto-Renewal & Get a Refund – 2025 Guide)
Sick of seeing Norton charges pop up on your credit card? You’re not alone. Norton Antivirus automatically renews every year — and most users don’t even realize it until it’s too late.
This step-by-step guide shows you how to cancel your Norton subscription, stop future billing, and even request a refund if you were just charged.
💻 Step 1: Cancel Auto-Renewal from Your Norton Account
- Go to my.norton.com and log in
- Click your profile icon (top-right corner) and select “My Subscriptions”
- Find the active plan and click “Cancel Subscription Renewal”
- Follow the on-screen prompts and confirm cancellation
Important: Norton does not uninstall the app when you cancel — you must remove it separately from your device.
📞 Step 2: How to Request a Refund (Within 60 Days)
If you were charged recently, you may qualify for a full refund under their money-back guarantee:
- Annual plans: Refunds available within 60 days of renewal
- Monthly plans: Refunds available within 14 days of charge
Contact Norton Support to request a refund:
- Visit support.norton.com
- Click “Contact Us”
- Choose “I want to cancel and get a refund”
- Chat with a representative or request a callback
❌ Step 3: Uninstall Norton From Your Device
Cancelling your subscription doesn’t automatically remove Norton from your devices. Here’s how to uninstall it:
🔹 On Windows:
- Open Control Panel
- Click “Uninstall a Program”
- Select Norton and click Uninstall
🔹 On Mac:
- Open the Norton application
- Click Help > Uninstall Norton
- Enter your password if prompted and confirm
⚠️ Still Getting Charged? Here’s What to Do
If you're still seeing Norton charges after canceling:
- Double-check that auto-renewal was turned off in your Norton account
- Look for duplicate subscriptions (common with multiple devices or bundles)
- Dispute the charge with your credit card if Norton support is unresponsive